Privacy Policy

2. Information We Collect

We collect information that helps us deliver tailored, high-quality entertainment experiences and manage our business efficiently. The types of information we collect fall into two broad categories: information you provide directly to us and information automatically collected when you interact with our website.

2.1 Information you provide to us

When you use our website or contact us in relation to an event, you may voluntarily provide the following types of personal information:

• Contact details: your name, email address, phone number, and preferred contact method.
• Event information: event date, location, approximate guest numbers, occasion type (for example, corporate event, private party, celebration), preferences for games such as poker, roulette, blackjack, or other experiences, and any special requirements you choose to share.
• Business and billing details: company or organisation name, billing address, ABN (if relevant), and other information required for quotes, invoices, and payment processing.
• Booking and communication history: records of your enquiries, quotes issued, confirmations, feedback, and other communications with our team (including via email, phone, or web forms).
• Marketing preferences: your choices regarding receiving updates, offers, or promotional content from us.

2.2 Information collected automatically

When you browse our website at https://velvetscenehub.com, we may automatically collect certain information about your device and how you interact with our content. This may include:

• Usage and analytics data: pages visited (such as Experiences, Packages, Booking), time spent on pages, click-throughs, and navigation paths.
• Technical information: IP address, browser type and version, device identifiers, operating system, screen resolution, and referring URLs.
• Cookie and tracking data: information collected through cookies and similar technologies to remember your preferences, improve site performance, and understand user behaviour (see the "Cookies and Tracking Technologies" section below).

2.3 Information from third parties

Where permitted by law, we may receive additional information about you from third-party service providers, such as booking platforms, payment processors, or marketing partners, to help us confirm bookings, verify details, or better understand the performance of our campaigns.

3. How We Use Your Information

We use the information we collect to create seamless, memorable experiences and to operate our business safely and efficiently. Specifically, we may use your personal information for the following purposes:

• Booking and event management: to respond to enquiries, prepare customised quotes, confirm bookings, coordinate entertainment packages, and communicate important updates about your event.
• Customer support: to respond to your questions or requests, handle feedback or complaints, and provide ongoing client care before, during, and after your event.
• Service delivery and improvement: to refine our range of casino-style games, entertainment offerings, and guest experiences based on feedback, usage trends, and performance metrics.
• Marketing and communications: to send you information about our experiences, Packages, and special promotions, where you have consented or where we are otherwise permitted by law. You can opt out of marketing communications at any time (see "Your Rights and Choices").
• Website optimisation and analytics: to monitor and analyse website performance, ensure a smooth browsing experience, and help us develop content that is relevant to visitors exploring pages such as Hosts, Entertainment, and Testimonials.
• Safety, legal, and compliance: to protect our business, our staff, and our guests, to detect and prevent fraud or misuse of our services, and to comply with legal obligations or respond to lawful requests from regulators or law enforcement.

We will only use your personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect, unless we have your consent or are otherwise required or permitted by law.

4. Information Sharing and Disclosure

We respect the trust you place in MAJESTIC MARVEL s.r.o. when you share your information with us. We do not sell your personal information. We may, however, share information with carefully selected third parties in the following circumstances:

4.1 Service providers and partners

We may share your personal information with third-party vendors and partners who assist us in operating our business and delivering our services, such as:

• payment processors and financial institutions that facilitate secure transactions;
• IT, hosting, and website analytics providers that support our online presence;
• email and communication platforms used to send booking confirmations and event updates;
• event collaborators, subcontractors, or specialist entertainers engaged to deliver elements of your experience.

These third parties are only authorised to use your information to the extent necessary to provide the relevant services to us and are expected to handle your data in line with applicable privacy laws.

4.2 Legal obligations and protection

We may disclose your information when we reasonably believe it is necessary to:

• comply with an applicable law, regulation, court order, or request from a government authority;
• protect the rights, property, or safety of MAJESTIC MARVEL s.r.o., our staff, our guests, or the public;
• detect, investigate, or prevent fraud, security issues, or misuse of our services.

4.3 Business transfers

If MAJESTIC MARVEL s.r.o. is involved in a business transaction such as a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will take reasonable steps to ensure any new owner continues to handle your information in accordance with this Privacy Policy.

Where your personal information is transferred outside Australia, we will take reasonable steps to ensure that the recipient provides a level of protection that is at least comparable to the safeguards under Australian privacy law.

5. Data Security

We take the security of your personal information seriously and implement a combination of technical, administrative, and organisational measures designed to protect it from unauthorised access, misuse, loss, or disclosure.

Our security measures may include:

• using secure, encrypted connections (such as HTTPS) for our website where appropriate;
• restricting access to personal information to personnel and service providers who need it to perform their duties;
• password protection, access controls, and role-based permissions for relevant systems and tools;
• maintaining reasonable safeguards and monitoring to help protect against unauthorised access or suspicious activity.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, but we will act promptly and transparently if we become aware of a data breach that is likely to result in serious harm, in accordance with applicable laws.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to deliver a smooth, personalised browsing experience and to understand how visitors engage with our content.

6.1 What are cookies?

Cookies are small data files stored on your device when you visit a website. They help the site remember your actions and preferences (such as language, region, or previously viewed pages) over a period of time.

6.2 How we use cookies

We may use different types of cookies, including:

• Strictly necessary cookies: essential for core site functionality and security.
• Performance and analytics cookies: to understand how visitors interact with our pages, such as Experiences, Entertainment, and Booking, and to help us refine our content and layout.
• Functionality cookies: to remember your preferences (for example, your region or previously entered contact details on our forms where allowed).

6.3 Managing cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

• view which cookies are stored on your device and delete them;
• block cookies from specific sites or from all websites;
• set your browser to ask for permission before placing cookies.

Please note that disabling certain cookies may affect the functionality or performance of our website and your ability to use features such as enquiry or Booking forms.

7. Your Rights and Choices

We want you to feel in control of how your personal information is used. Subject to applicable laws, you may have the following rights in relation to your personal data:

• Access: to request confirmation of whether we hold personal information about you and, if so, to access a copy of that information.
• Correction: to request that we correct or update inaccurate, incomplete, or outdated information.
• Deletion: to request that we delete certain personal information, subject to legal or contractual obligations that may require us to retain it.
• Restriction: to request that we limit how we use your information in certain circumstances.
• Objection to direct marketing: to opt out of receiving marketing communications from MAJESTIC MARVEL s.r.o. at any time.

You can exercise your rights or update your preferences by contacting us using the details in the "Contact Us About Privacy" section below. For marketing emails, you can also use the unsubscribe option included in our communications.

We may need to verify your identity before actioning certain requests to protect your privacy and security. We will respond to all legitimate requests within a reasonable time frame and in accordance with applicable laws.

8. Retention of Information

We retain personal information only for as long as is reasonably necessary to fulfil the purposes outlined in this Privacy Policy, or as required to comply with our legal, regulatory, tax, or accounting obligations.

In determining appropriate retention periods, we consider factors such as:

• the nature of the information and the services we have provided to you;
• whether we have an ongoing relationship with you (for example, recurring events or corporate engagements);
• the potential risk of harm from unauthorised use or disclosure of the information;
• our legal and regulatory obligations and record-keeping requirements.

When personal information is no longer required, we will take reasonable steps to de-identify or securely destroy it, unless we are legally required to retain it for a longer period.

9. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how MAJESTIC MARVEL s.r.o. handles your personal information, please contact us using the details below:

MAJESTIC MARVEL s.r.o. – Privacy Enquiries
Website: https://velvetscenehub.com
Contact form: Contact Us page
Booking enquiries: Booking page

When contacting us about a privacy matter, please provide sufficient details to help us understand and respond to your request, including your name, contact information, and a clear description of your query or concern.

We will review and respond to your enquiry within a reasonable period. If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant supervisory authority.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, our services, or applicable laws. Any updated version will be posted on this page with an updated "Last updated" date.

We encourage you to review this Privacy Policy periodically, especially before submitting new personal information or confirming a booking. Your continued use of our website or services after any changes take effect will constitute your acknowledgement of the updated policy.

Last updated: 11 May 2026